Learn about how the Support AI Assistant works

Introducing the thirdweb Support AI Assistant!

We are excited to announce the launch of our new thirdweb Support AI Assistant on our support site! This AI is designed to help you quickly and easily find the answers to your questions about thirdweb so you can keep building.


How does it work?

Our chatbot uses a variety of machine-learning techniques to understand and respond to your questions. It has been trained on a large dataset of text and code, including our own documentation, support tickets, FAQs, YouTube videos, and more. This allows the chatbot to answer a wide range of questions, from basic to complex. Please note the AI is not conversational, so it doesn’t keep continuity between questions.


What types of questions can it handle?

The chatbot can handle a wide range of questions about thirdweb, including:

  • How to use specific products and features
  • Basic code snippets across various languages
  • Best practices (solutions) for using the tool
  • How to troubleshoot problems

Here are some examples of questions that the chatbot can handle well:

  • How can I customize the Connect modal in React and add it to my website?
  • What are the benefits of using Engine API?
  • Is it safe to expose my Client ID on the front end of my application?
  • Can you explain the tradeoffs of Embedded Wallets vs. Smart Wallets?

Questions that the chatbot may struggle with:

  • Questions that are very open-ended or vague
  • Questions that require a lot of background knowledge or context
  • Questions about specific customer accounts
  • Questions that reference information not directly included in our documentation, Support docs, or YouTube videos.

How can I give feedback on the chatbot's answers?

We want to make sure that our AI Assistant is as helpful as possible, so we encourage you to give us feedback on its answers. You can do this by giving the chatbot a thumbs up or thumbs down after each response. We will use this feedback to improve the chatbot's accuracy and performance over time.


Other tips for using the chatbot

  • Be as specific as possible in your questions. The more information you give the chatbot, the better it will be able to understand your question and provide a helpful answer.
  • If the chatbot doesn't understand your question, try rephrasing it. You can also try breaking your question down into smaller, more specific questions.
  • If the chatbot still can't answer your question, you can always contact our support team for help.

We hope that our new AI-powered chatbot will be a valuable resource for you. Please let us know if you have any feedback or suggestions.

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