How to get support from the thirdweb team

This guide will teach you how to contact the thirdweb customer success team for support with any issues or queries you may have when using thirdweb products.

We appreciate your patience as we address a large volume of requests. If you need prioritized support, consider upgrading to our Growth Plan, which offers a guaranteed response time within two business days.

  1. Visit the support site and connect your wallet.
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  1. Proceed to the Contact Support section and click on the "Submit a ticket" button.
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  1. The next step is to choose the category you need assistance with. For demonstration purposes, we will select Connect
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  1. Choose the problem area from the provided inputs for the product:
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  1. Please provide all the details regarding the issue, including screenshots of any error messages related to the problem.
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  1. Hit the “Submit” button and a representative from our team will contact you via email address associated with your account and help you resolve the issue.
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