Get support
Get in touch with a member of the thirdweb team.
Contact thirdweb Support for issues or queries using thirdweb products. We cannot guarantee support for non-thirdweb issues.
We appreciate your patience as we address a large volume of requests. For prioritized support, consider upgrading to our Growth Plan, which offers a guaranteed response time within two business days.
- Navigate to thirdweb.com/support and connect your wallet.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2Ff6d1ff84-8c0e-4bcb-8dd6-edab3b3c175b%2F1d057d21-2c97-4f42-9616-d0433c40b1a6%2FUntitled.png?table=block&id=d67d4dbe-8424-404a-84ed-45ae6a760a08&cache=v2)
- Select Submit a ticket.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2Ff6d1ff84-8c0e-4bcb-8dd6-edab3b3c175b%2F32a52a9b-b3bb-45aa-9ce0-5d2528ecc629%2FScreenshot_2024-04-16_201924.png?table=block&id=c5efd7e1-5586-494c-bbf8-036aa33849ec&cache=v2)
- Choose the product category.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2Ff6d1ff84-8c0e-4bcb-8dd6-edab3b3c175b%2F3ea20e86-c0f7-47cd-994b-717c6d65f41a%2FUntitled.png?table=block&id=5487f078-5ea6-4a62-981b-20ff424ea2d9&cache=v2)
- Choose the problem area.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2Ff6d1ff84-8c0e-4bcb-8dd6-edab3b3c175b%2F583836c5-87c9-4ee7-94da-f152c4b0e13e%2FUntitled.png?table=block&id=50370608-2bbc-48c0-adc8-6ffe04602806&cache=v2)
- Please provide all the details regarding the issue, including screenshots and error messages related to the problem.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2Ff6d1ff84-8c0e-4bcb-8dd6-edab3b3c175b%2F9519fcec-fca6-4b91-a7b6-439d4d622ff7%2FUntitled.png?table=block&id=e88b7110-e8ec-4f69-8a3c-808c1be4ead6&cache=v2)
- Select Submit and we’ll contact you via email shortly.
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