Paper Buyer FAQ

FAQs from buyers when purchasing through NFT Checkout

General FAQs

I have not received or cannot locate my NFT

If looking for your digital items, you can view them in your account at withpaper.com/wallet by logging in with your email. The most reliable ways to confirm the NFTs in your collection are to view it from your Paper Wallet or search your wallet on a blockchain explorer (PolygonScan or EtherScan).

Due to the nature of the digital item, there are no refunds as stated in the terms of service.

If you still cannot locate your digital item, please contact our support team.

 

Is my NFT purchase refundable?

Unfortunately purchased NFTs are not refundable because the mint and/or transfer of the token has been permanently written to the blockchain ledger. Please research the item and merchant you are purchasing from before completing your purchase. See our terms of service here. If you have any questions about your purchase, please reach out to the seller directly.

Additionally, many NFTs are transferrable, and you can resell them on secondary marketplaces like OpenSea. Please do your own research because there may be additional complexity and legal/tax regulations.

thirdweb cannot assist you in reselling NFTs. If your NFT is in a Paper/thirdweb Wallet, you may need to export your private key to a different wallet. See “How do I export to MetaMask or another wallet?” below.

Note: Paper vets each seller's personal and applicable business information to abide by U.S. regulations. We are not responsible for the merchant's fulfillment of any promised roadmap or benefits. We may remove merchants from our platform based on buyer feedback.

 

Why is “thirdweb” listed as the merchant on my credit card statement?

All NFTs that are purchased through the site will have “thirdweb” as the Merchant of Record on your credit card statement to provide the best experience for our sellers.

 

Apple Pay or Google Pay saying "Not Complete"

If Apple Pay or Google Pay says the transaction is not complete, but your bank account displays the charge anyway, you should receive a refund in your bank account in 1-3 business days.

This happens usually when the zip code on your Apple/Google Pay's shipping address doesn't match the same one on your card.

To successfully purchase the NFT, we recommend checking all the information stored in Apple/Google Pay matches your credit card, and if it still fails, we recommend retrying using the credit card directly.

 

Transferring NFT FAQs

 

Transfer NFTs out of your Paper/thirdweb Wallet without gas (Polygon only)

Log into your Paper Wallet and select the NFT you'd like to transfer. Enter the wallet address you'd like to transfer the NFT to and select Transfer

Paper/thirdweb covers the network fees for transferring your first few NFTs. If you are looking to make many transfers, we recommend migrating to a different wallet app.

⚠️ Double-check check the receiving wallet address is correct! This process is irreversible and Paper/thirdweb is not responsible for NFTs that are transferred out of your wallet. Paper/thirdweb nor the vendor will ask you to transfer the NFT.

 

How do I transfer my NFT out of my Paper/thirdweb Wallet?

On Polygon, see transfer instructions above (free of gas).

Paper/thirdweb does not support free transfers for NFTs on all other blockchains. For full control of your Paper/thirdweb Wallet, please export your private key and import it to a different wallet app. See “How do I export to MetaMask or another wallet?” below.

You can then log in to OpenSea with your external wallet to make the transfer or within your external wallet (if the wallet app supports transfers).

⚠️ Double-check check the receiving wallet address is correct! This process is irreversible and Paper/thirdweb is not responsible for NFTs that are transferred out of your wallet. Paper/thirdweb nor the vendor will ask you to transfer the NFT.

 

How do I export to MetaMask or another wallet?

To export wallets created after February 2023, please visit contact the application where you created the wallet.

To export wallets created before February 2023, please visit https://paper.xyz/export for instructions on exporting your private key. You will be prompted to log in (if you haven't logged in recently) and agree to Magic's Terms of Service. Your private key will be a 64-character hexadecimal (0-9, a-f) string that you copy and paste to another wallet.

⚠️ Reminder: Do not share your private key with anyone! Paper/thirdweb nor the merchant will ever ask for your private key. We are not responsible for any lost assets after you export your private key.

 

How do I transfer Native Tokens (i.e. ETH) out of my embedded wallet?

Below is an example of how to implement the ability for your users to transfer Native tokens from their embedded wallet. To see the front-end functionality, you can visit our live demo here.

const sendNativeToken = async () => {
    setLoading(Features.SEND_NATIVE_TOKEN);
    try {
      const signer = await wallet?.getEthersJsSigner();
      if (!signer) {
        throw new Error("Wallet not connected");
      }

      const tx = await signer.sendTransaction({
        to: recipient,
        value: ethers.utils.parseEther(amount)
      });

      setTxStatus(`Transaction hash: ${tx.hash}`);
      await tx.wait();
      setTxStatus(`Transaction ${tx.hash} has been confirmed`);
    } catch (error) {
      if (typeof error === 'string') {
        console.error("Error sending native token:", error);
        setTxStatus(`Error: ${error}`);
      } else if (error instanceof Error) {
        console.error("Error sending native token:", error.message);
        setTxStatus(`Error: ${error.message}`);
      } else {
        console.error("An unknown error occurred while sending native token");
        setTxStatus(`An unknown error occurred`);
      }
    } finally {
      setLoading(null);
    }
  };
 
Did this answer your question?
😞
😐
🤩